We are dedicated to providing a safe, enjoyable, and entertaining gaming environment for all our Australian players. We believe that gaming should always be a fun recreational activity, not a means to generate income or a solution to financial difficulties.
Our Responsible Gaming policy is designed to help you stay in control of your gameplay. We provide a range of tools and resources to ensure your experience remains positive and within your personal limits.
Understanding Responsible Gambling
Responsible gambling means making informed decisions about how you gamble. It involves understanding the odds, knowing how much you can afford to lose, and not letting gambling interfere with your daily life, work, or relationships.
We encourage all players to keep the following principles in mind:
- Entertainment only: Treat playing online pokies and table games as a form of entertainment, similar to buying a movie ticket.
- Don’t chase losses: Trying to win back lost money can lead to significant financial issues. If you lose, accept it as the cost of entertainment.
- Set a budget: Decide on a fixed amount you are willing to lose before you start playing, and stick to it.
- Keep track of time: It is easy to lose track of time while playing. Set a time limit for your sessions.
- Balance your life: Ensure that gambling is not your only pastime and that it does not take priority over family, friends, or work.
Tools to Help You Stay in Control
To assist you in managing your gambling activity, we offer a variety of player protection tools. You can access these settings within your account profile or by contacting our customer support team.
Deposit Limits
You can set a daily, weekly, or monthly limit on the amount you deposit. Once you reach this limit, you will not be able to add more funds until the period resets. This is one of the most effective ways to manage your bankroll.
Loss Limits
This tool allows you to cap the amount of money you can lose over a specific period. It is based on the initial deposit and does not include winnings attributed to the deposited amount.
Wager Limits
You can restrict the total amount you wager on a daily, weekly, or monthly basis. This helps control the volume of your gameplay, regardless of whether you are winning or losing.
Session Time Limits
To prevent losing track of time, you can set a maximum duration for your gaming sessions. Once the time is up, you will be automatically logged out.
Reality Checks
You can opt to receive hourly notifications during your gameplay. These alerts will remind you of how long you have been playing and how much you have spent, giving you a moment to reconsider if you wish to continue.
Taking a Break
If you feel that your gambling is becoming a concern, or if you simply need some time away, we offer options to restrict access to your account.
- Cooling-Off Period: You can suspend your account for a short period, typically ranging from 24 hours to one week. During this time, you will not be able to log in or deposit funds.
- Self-Exclusion: For a more serious intervention, you can choose to self-exclude for a longer period, such as six months, one year, or indefinitely. During self-exclusion, your account will be locked, and we will take steps to stop sending you promotional materials.
Protecting Minors
Gambling is strictly prohibited for anyone under the age of 18. We employ stringent age verification checks to ensure no minors access our platform.
We also encourage parents and guardians to take precautions to protect minors:
- Use filtering software to block gambling sites on devices used by children.
- Do not leave your device unattended while logged into your casino account.
- Keep your username, password, and payment details private.
Recognising the Signs of Problem Gambling
It is important to honestly assess your gambling behaviour. Ask yourself the following questions:
- Do you stay away from work or study to gamble?
- Do you gamble to escape from a boring or unhappy life?
- If you run out of money while gambling, do you feel lost and in despair and feel the need to gamble again as soon as possible?
- Do you gamble until your last dollar is gone?
- Have you ever lied to cover up the amount of money or time you have spent gambling?
- Have others criticised your gambling?
- Have you lost interest in your family, friends, or hobbies?
If you answered “yes” to some of these questions, you may be experiencing a gambling problem.
External Support Services
If you or someone you know is experiencing issues with gambling, professional help is available. There are many independent organisations in Australia that offer free and confidential support, counselling, and advice.
- Gambling Help Online: Provides live support, email support, and self-help tools 24/7.
- Lifeline: A national charity providing all Australians experiencing a personal crisis with access to 24-hour crisis support and suicide prevention services.
- Gamblers Anonymous: A fellowship of men and women who share their experience, strength, and hope with each other that they may solve their common problem and help others to recover from a gambling problem.